Senior Manager - Business Operations

Delhi, India Full-time

About Lido

LIDO is an  ed-tech company revolutionizing formal classroom education through a unique and immersive online classroom for every child in India. With our exciting and fun online classes for students, we are building the Lido experience: cutting edge content like animated videos and interactive games, a personalized platform for homework, tests, challenges, and inspiring teachers. 


Lido’s goal is to inspire and empower every child for the future. In order to achieve this goal, we invite you to be a part of our ever-growing LIDO family. Grab the opportunity to work with passionate individuals, from Stanford, Duke, IIT and BITS, as we open the door to engaging and impactful learning! 

 

Description - We are looking for a highly motivated, thoughtful process oriented individual to support, enable, and drive front line sales teams to sell better, faster, and more efficiently at an early stage, well-funded ed-tech startup. 

Responsibilities -

    • The Sr. Manager will primarily be responsible for managing a team that oversees the day-to-day execution of:
      • Revenue Reconciliation and Order Management
        • Coordinating with the sales and finance teams to track daily order punching, revenue collection, revenue tracking, and revenue realization
      • Batch Creation
        • Coordinating with tutor and post sales teams to ensure customers are appropriately batched and can avail of classes within 2 days
      • Cost Management Tracking and Inventory Management
        • Meticulously tracking and limiting key sources of variable costs within the sales team 
        • Managing inventory of hardware and predicting demand in order to ensure inventory supply is maintained

 

  • Refund Processing
  • Coordinating with post-sales, finance, and sales teams to ensure any refunds are quickly processed with limited escalations by customer

The Sr. Manager will have a team reporting to him that manages all the above tasks; he / she will be expected to hold the team responsible and manage the day-to-day execution of said tasks

Requirements - Knowledge, Skills, and Abilities -

  • Ability to 
  • Highly organized and able to multi-task
  • Self-driven and proactive nature
  • Excellent communication and interpersonal skills
  • Analytically proficient and able to read data and translate to insights
  • Strong bias towards accountability
  • High computer literacy and ability to learn new software
  • Operations / sales experience preferred
  • Organizational and time-management skills
  • Decision - making skills
  • Attention to detail

Perks

  • Work with a brilliant, interdisciplinary team from Stanford, Duke, IIT, and more
  • Grow fast with the start up
  • Casual attire