Academic Advisor

Mumbai, Maharashtra, India Full-time

Who are we?

LIDO is an ed-tech company revolutionizing the formal classroom education through a unique and immersive online classroom for every child in India. With our exciting and fun online classes for our students, we are building the Lido experience: cutting edge content like animated videos and interactive games, a personalized platform for homework, tests, challenges, and inspiring teachers.

Why to be a part of Lido?

Lido’s goal is to inspire and empower every child for the future. In order to achieve this goal, we invite you to be a part of our ever-growing LIDO family. Grab the opportunity to work with passionate individuals, from Stanford, Duke, IIT, and BITS, as we open the door to engaging and impactful learning!
Responsibilities and Duties
Student Success - Academic Advisors will work closely with parents and children, to make their experience at Lido, a true success in terms of delivering on our promises, maintaining exceptional communication, being key people that can provide counseling as well as recommend relevant Lido’s product offerings as their children develop and grow with Lido. We are looking for someone who will truly champion our values at Lido, take ownership of the students’ learning experience and develop key customer relationships in order to drive retention and loyalty. The academic advisors will work closely with parents and tutors to ensure the children/parents are counseled for academic progress, recommended relevant products as per the child’s needs and remain satisfied with the services.

Responsibilities

  • Customer Onboarding: Build an instant connect with new parents and onboard them onto the platform. Record child history, diagnose issues/expectations and integrate Lido’s Value proposition.
  • Learning support: Communicate student progress to parents on a periodic basis, track student learning experience closely, identify students who are struggling and proactively work with parents to guide them to succeed.
  • Grievance Redressal: Support, respond or escalate any issues, or red flags to the appropriate team. Communicate resolution to the parents and close the feedback loop.
  • Constant Engagement: Engage with parents on a periodic basis to understand their feedback on the learning experience, what is going well, and what can improve; the end goal is to ensure high customer satisfaction and 100% retention.
  • Revenue generation: Recommend Lido Learning’s range of product offerings based on customer needs.
  • Administrative Tracking: Meticulously log all interactions with parents onto the CRM platform in order to be completely transparent about the status of the parent relationship

Required Experience and Qualifications
Requirements - Knowledge, Skills, and Abilities

  • Excellent communication and interpersonal skills
  • Empathy to understand the needs of the parent and child
  • Ability to diagnose problems and recommend strategies for a child’s academic progress
  • Highly organized and able to multitask
  • Flair for sales, self-driven and proactive nature
  • Recommend relevant products to the customers based on the needs identified.
  • High computer literacy and ability to learn new software
  • Patient and active listener
  • Passion for service
  • Organizational and time-management skills
  • Decision - making skills
  • Attention to Detail
  • Working knowledge of a range of psychometric tools.

Qualification

  • Undergraduate
  • Ability to speak Hindi and English fluently

Work Experience

  • 1-5 years of experience preferred
  • Experience in academic counseling/ any customer-facing role will be an advantage
  • Freshers with excellent communication skills and maturity will be considered on a case to case basis.

Perks

  • Work with a brilliant, interdisciplinary team from Stanford, Duke, IIT, and more
  • Grow fast with the start-up
  • Opportunity to interact with parents and children on a large scale
  • Casual attire

Salary to be offered: 1.8 LPA to 3 LPA